Refund policy

Last updated: July 17, 2026

At WallVesper, we want you to feel confident with your purchase. If you are not completely satisfied with your order, we are here to help.

Return & Exchange Window

Customers may request a return or exchange within 14 days of receiving the order.

To be eligible for a return or exchange, items must:

Be unused and in original condition
Include original packaging
Not show signs of damage caused by improper use

Eligible Return & Exchange Situations

We accept returns or exchanges under the following circumstances:

The item arrived damaged during shipping
The wrong item was received
The product has a manufacturing defect
The item significantly differs from the product description
The customer wishes to exchange the item for personal reasons within the eligible return window

Non-Returnable Items

The following items are not eligible for return or exchange:

Items returned after the 14-day return window
Products damaged due to misuse, improper handling, or intentional damage
Used or altered products
Items without original packaging

Return Shipping Fees

Seller-Covered Return Shipping

WallVesper will cover return shipping costs if:

The wrong item was shipped
The product arrived damaged
The item has a verified manufacturing defect
The item does not match the original order

Customer-Covered Return Shipping

For personal reasons (change of mind, ordering the wrong product, preference changes, etc.), the customer is responsible for the return shipping cost. A flat return shipping fee of $8 USD will apply.

Exchange Policy

Customers may request an exchange within the 14-day return period. For personal exchange requests, a flat exchange shipping fee of $8 USD will apply. If the exchange is caused by a seller error or product issue, WallVesper will cover the exchange shipping cost.

Refund Processing Time

Refund processing time depends on the order status:

If the order has not yet shipped: We will process the refund within 1–3 business days after cancellation is approved.
If the order has already shipped: Once the returned item is received and inspected, approved refunds will be processed within 7 business days.

Refunds will be issued to the original payment method used during checkout.

Please note that your bank or payment provider may require additional processing time. It may take up to 10 business days for the refunded amount to appear in your account.

No Restocking Fees

WallVesper does not charge any restocking fees for approved returns or exchanges.

How to Request a Return or Exchange

To request a return or exchange, please contact us first at: service@wallvesper.com

Please include:

Your order number
Photos of the product (if applicable)
Reason for the return or exchange request

Our support team will review your request and provide further instructions.

Important Return Address Information

Please do NOT return products directly to the original shipping address or the address shown on the package.

Return packages sent without prior authorization may not be accepted or processed.

United States Customer Service Address:
201 Victory Blvd, Suite 200
Monroe, LA 71203
United States

The authorized return address will be provided by email after your return request has been approved. Approved returns should be sent to the address above or the specific address we provide.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Please include clear photos of the product, packaging, and shipping label.