FAQ
Orders
Will I receive an order confirmation?
Yes. After your payment is successfully completed, you will receive an order confirmation email containing your order details.
If you do not receive the email within 24 hours, please contact us at:
Shipping & Delivery
Where do you ship?
We currently ship to:
- Continental United States
- Alaska
- Hawaii
At this time, we do not offer international shipping outside the United States.
How long does processing take?
Orders are typically processed within:
- 1–3 business days
Orders are not processed on weekends or public holidays.
How long does shipping take?
Estimated delivery time is:
- 5–10 business days
Please note that delivery times may vary depending on shipping carriers, weather conditions, holidays, and remote delivery locations.
How much is shipping?
We charge a flat shipping fee of:
- $8 USD per order
Shipping costs are displayed during checkout before payment is completed.
How can I track my order?
Once your order ships, you will receive a tracking email.
You can also track your order anytime through our
Track Your Order page.
Returns & Refunds
What is your return window?
We accept return or exchange requests within:
- 14 days of delivery
Items must be unused and in original condition.
Do you accept exchanges?
Yes. Customers may request exchanges within the eligible return period.
For personal exchange requests, a flat exchange shipping fee of $8 USD applies.
When is return shipping covered by WallVesper?
We will cover return shipping costs if:
- The wrong item was sent
- The product arrived damaged
- The item has a manufacturing defect
- The product does not match the order
Do customers pay return shipping fees?
For personal return or exchange requests, customers are responsible for return shipping costs.
A flat return shipping fee of:
- $8 USD
will apply.
How long do refunds take?
Approved refunds are typically processed within:
- 5–7 business days
Refunds are returned to the original payment method.
Is there a restocking fee?
No. WallVesper does not charge restocking fees for approved returns or exchanges.
Can I return items to the shipping address on the package?
No.
Please do NOT send returns directly to the original shipping address or the address shown on the package.
The authorized return address will be provided by email after your return request has been approved.
Unauthorized returns may not be accepted.
Products & Materials
Are your products handmade?
Many of our products are carefully handcrafted and assembled in our workshop in Binzhou, China.
Will the product colors look exactly the same as the photos?
We try our best to display product colors accurately.
However, slight color differences may occur due to screen settings, lighting, and photography conditions.
Are your wall decorations ready to hang?
Some products are ready to hang, while others may require simple assembly or installation.
Please refer to the product description page for specific details.
Customer Support
How can I contact WallVesper?
You can contact us anytime at:
We aim to respond to customer inquiries within 1–2 business days.
Where is WallVesper located?
WallVesper is operated by:
Binzhou Jiuxiang Crafts Co., Ltd.
Binzhou, Shandong Province, China
We proudly serve customers across the United States.
